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Retour & Remboursement

RETURNS

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Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. have received. It must also be in the original packaging.

If the products could not be delivered due to an error in the delivery information provided when placing the order, we do not guarantee any exchange and / or refund.

In the event that the package (s) have not yet been dispatched, please contact us as soon as possible at support@kayobi.com so that we can change your delivery address. .

Otherwise, it is up to the customer to make arrangements and contact the postal service of his country / city in order to make a redirection or a change of delivery address.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for personal or sanitary use, hazardous products or flammable gases or liquids.

Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products

To make a return, you must show us a receipt or proof of purchase.

Please Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund will be given: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item that is not in its original condition, is damaged, or has some missing parts for reasons that are not due to an error on our part.
* Any item that is returned more than 15 days after delivery.

Refunds (if applicable ant)
After we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or to your original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Next, contact the entity that issued your credit card, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at support@kayobi.com.

Sale Items (if applicable)
Refunds are only available on regular priced items. Unfortunately, sale items are not refundable or exchangeable.

Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you want to exchange it for the same item, send us an e-mail at support@kayobi.com we will give you the return address.

Gifts
If the item returned was identified as a gift at the time of purchase and if it was sent to you directly, you will receive a gift credit equal in value to your return. Once we have received the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift during purchase, or if the donor of the gift preferred to receive the item first to give it to you later, we will issue a refund to the giver of the gift and they will know that you have returned the item.

Shipping
To return a product, email us at support@kayobi.com we will give you the return address.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued over $ 75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive your returned item.

We do not refund orders for reasons of delivery times, this being clearly indicated in our general conditions of sale as well as our FAQ.